Articles on: TROUBLESHOOTING

What happens during internet disconnection mid-test?

If a candidate loses internet connectivity during the assessment, a pop-up will appear notifying them of the disconnection, and the timer will be automatically paused. The test will attempt to reconnect once the internet connection is restored.


Candidates should not refresh the page or press the back button during a disconnection.


Once the connection is stable, the candidate can click Reconnect to resume the assessment from where they left off.



Updated on: 06/15/2026

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