Articles on: TROUBLESHOOTING

I did not receive the Assessment Export, Xoform Export or AI Interview Export. What can I do?

If you haven't received your Assessment Export, Xoform Export, or AI Interview Export via email, please follow these steps to resolve the issue:

Check Your Email Folders

Sometimes automated reports are flagged by security filters. Please check your:

Spam or Junk folders.
Promotions or Updates tabs (for Gmail users).
Clutter folder (for Outlook users).

Refresh Your Session

A stale session can occasionally interfere with data requests. Try the following:

Log out of your Xobin account.
Clear your browser cache (optional but recommended).
Log back in and attempt to trigger the export again.

Verify Your Email Settings

Ensure that your registered email address is correct and that your IT department has whitelisted @xobin.com to prevent emails from being blocked at the server level.

Still haven't received it?

If you have tried the steps above and the export still hasn't arrived, please reach out to your Account Manager.

Updated on: 05/15/2026

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