What are the steps to follow on getting an error during the Xobin test?

For general queries, refer to the Candidate FAQs for reference.

Issue 1: Technical Error on the Test Interface

If you encounter the screen below, follow these steps in order to resolve the issue and continue with your test.

Hard refresh the page. This will not affect any of your previously filled responses.
Switch to a different browser. Chrome, Mozilla Firefox, and Microsoft Edge are recommended.
Switch your network connection. Try switching from Wi-Fi to a mobile hotspot, or vice versa, and then refresh the page.
Check your device. Ensure your operating system is up to date and that your camera and microphone are functioning correctly.
Switch devices if necessary. If there is a hardware issue and your system is not compatible with the proctored test, switch to a different device.

Do not close the tab under any circumstances, as it may affect your test progress.

Try opening the test link in an Incognito window (Ctrl + Shift + N).Disable any plugins, antivirus software, firewalls, and browser extensions before taking the test. Xobin may automatically detect these and abandon your test session.

Issue 2: Timezone Error

If you encounter the screen below, your system's timezone needs to be corrected.

Windows

Go to Settings > Time & language > Date & time.
Toggle Set time zone automatically to Off.
Select your desired region from the Time zone dropdown menu.
Click Sync now to refresh the clock.

macOS

Go to Apple Menu () > System Settings > General > Date & Time.
Turn off "Set time zone automatically using your current location."
Click Set... (or the text box) next to Closest city.
Type and select a city in your target time zone.

Updated on: 04/21/2026

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